HomeThe ShopAllopassI’ve done everything as instructed but my Allopass code doesn’t work!

3.2. I’ve done everything as instructed but my Allopass code doesn’t work!

Credit purchases by SMS and Audiotel are managed by our Allopass partner. It is therefore Allopass who will assume responsibility for resolving your access code problem.
If the Allopass code received is incorrect, please send the following information to the Customer Support team as soon as possible (the ? icon on the top right of your screen):

- Your phone number and phone operator;
- The number you dialed to purchase your Allopass code;
- The date and time of call;
- Your country of residence;
- The code which does not work.

Using this information, our Allopass partner will be able to locate the problem and provide you with a replacement code.

Please note that all of the above-listed information is required to resolve your problem. Any missing information will prevent Allopass from being able to assist you.



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