1.1. What configuration settings are needed to play Urban Rivals?

Having problems with the game? Be sure to contact our support team that is on-hand to help you Monday to Friday from 9am to 5pm (Paris' time).

The game is embedded into the web browser for more “up-to-date” computers.

- Firefox supports this since version 4 (July 6th 2010)
- Google Chrome since version 9 (February 3rd 2011). The -ChromeOS version uses OpenGL ES, the Linux version uses OpenGL since about version 45.
- Safari supports WebGL since its 5.1 version (July 20th 2011)
- Opera since version 12 (June 14th 2012)
- Internet Explorer is the last of the large browsers, with its version 11 released on October 17th 2013.
- Mobile versions of Firefox, Opera and the Blackberry browser also support WebGL4.

WebGL is available to more than 98% of users on Windows 7 or later.

Please note: depending on your settings, the first game download can take quite a long time. It can take between 2 and 10 minutes.
Any subsequent downloads are pretty instantaneous as the data is cached.

How do you enable WebGL in Chrome, Firefox and Safari?

If you want to use the "real" 3D with HTML5, you must go to WebGL. Recent browsers support this technology. For Internet Explorer, you’ll have to wait for version 11.

Chrome
Enter “about:flags” in the address bar.
Look for WebGL then enable this option.

Firefox
Enter “about:config” in the address bar.
Look for “webgl.force-enabled” and change the value to “true”.
Look for “webgl.disabled” if this value exists and change it to “false”.

Safari
Open the "Safari" menu and select "Preferences".
Click on the “Advanced" tab.
Select the field "Show Develop menu in the menu bar".
Open the "Develop" menu and click "Enable WebGL"

If your browser is up-to-date, you won’t have to do anything, except for Safari which doesn't enable WebGL by default.

Having problems with the game? Be sure to contact our support team that is on-hand to help you Monday to Friday from 9am to 5pm (Paris' time).

1.2. What is Player ID?

The Player ID is the identification number of a player.
You can find it at the bottom of your profile page after "playerID". It also corresponds to the number at the end of the URL of a player's profile which is not yours.

1.3. I'm having connection problems!

Your connection seems unstable. We advise you to contact the customer support of your provider so as to fix this problem.

1.4. Why must I authorize pop-ups on the website?

It is important to allow pop-ups for our website for it to work properly on your computer. Please set up your browser so as to allow pop-ups from www.urban-rivals.com.
To allow pop-ups on Internet Explorer (last version), click on Tools > Pop-up Blocker > Pop-up Blocker Settings.
To do the same on Firefox click on Tools > Content > Exceptions. Then write « www.urban-rivals.com» in the text box to allow pop-ups of our site.

2.1. I’ve lost my password!

If you have forgotten your password, we unfortunately cannot give it to you directly. But you can easily have it emailed back from this page:
http://www.urban-rivals.com/player/signin.php

2.2. I've forgotten my identifiers. What should I do?

Do you use the correct nickname to login? Maybe you changed your nickname recently. Do you know that you can use the email address registered on the site instead of your nickname?
If you have forgotten your password, we unfortunately cannot give it to you directly. But you can easily have it emailed back from this page:
http://www.urban-rivals.com/player/signin.php

2.3. Someone has accessed my account! What should I do?

First of all, you need to change your password.

To change your password you just have to click on your nickname on the top left of your Urban Rivals page. It will lead to your profile page. You can also click on the link below:
http://www.urban-rivals.com/player/edit.php

Click on the tab «Confidential information» and write your current password. Then write the new password you want and confirm it. Click on «Request change» to save the password change and confirm it on the email you have received on email address you gave when you first registered.

It is possible to change the password of an account only if it has been confirmed.
Be careful: don’t forget to use your new password next time you’ll log in.

Then, please contact our Customer Support Team with the following information:

- when the theft happened please (date and time) ?
- the name of the thief ?
- how many and which cards have been stolen ?
- how the thief manage to have access to your account ?
- could you send us your user name please and player ID please (the player ID is the number down your profile page or the last number on the URL of your profile) ?

3.1. There was a bug while I was playing. What should I do?

We need more elements to check this information. Please send these to Customer Support:
- A screenshot showing the glitch ;
- The cards used, in which order and how many pillz used on each card ;
- The room where the glitch occurred ;
- A screenshot of your battle history.
Thanks to these details we will be able to identify the glitch reported.

3.2. There was a bug on another part of the website. What should I do?

We need more elements to check this information. Please send these to Customer Support:
- A screenshot showing the glitch ;
- A screenshot of the rewards you should have received (Kate's PM, general ranking, etc.) ;
- The room where the glitch occurred ;
- A screenshot of your battle history.
Thanks to these details we will be able to identify the glitch reported.

3.3. Full technical solution

The possible reasons explaining your problem are:

- It could be a cookies or cache problem.

We advise you to delete cookies from your browser.

- If you are using Internet Explorer, we advise you to use updated version of Firefox instead.

- If Flash Player is not updated, we advise you to update Flash Player.

- Your browser doesn't allow pop-ups.
Please set up your browser so as to allow pop-ups from www.urban-rivals.com.

To allow pop-ups on Internet Explorer (last version), click on Tools > Pop-up Blocker > Pop-up Blocker Settings.

To do the same on Firefox click on Tools > Content > Exceptions.
Then write « www.urban-rivals.com» in the text box to allow pop-ups of our site.

- You didn't update Flash Player to its last version.
You need to download and install the last version of Flash Player, here from example: http://www.softonic.com/s/flash-player .

- The parental control has been set up to stop several elements in our site.
It is possible that the parental contril automatically stops some pictures and the Shop page.

If you are an adult, please change the settings of the parental control of you router or your computer.

If you are underage, please ask your parents to change the settings the way which is the most convenient for them.

Your antivirus software or your firewall stop several elements in our site.
Several antivirus software stop elements of our site of they haven't been set up properly. The two antivirus softwares causing the most problems are Norton and Kaspersky.

Please, set up your antivirus software so as to solve your problem.

If you followed all these steps and the problem persists, don't hesitate to contact us.